Secret to applying a coupon code here

Whether you’re a delegate within one of the many beauty pageant organizations we sponsor, or a customer ready to place an order during a special we’re running, applying a coupon code here can be a bit confusing.  Possibly, even frustrating.

From the WooCommerce order form, the first time you’ll see “Apply Coupon” is on the Shopping Cart page.  Please don’t bother clicking that.  It won’t do anything.  (It’s a glitch in the system.)  Instead, apply your coupon code at the Checkout page, which comes up next in the process.

You’ll see this: “Have a coupon code?  Click here to enter your code.”   Just click on that link, fill in the code in the little window that appears, and click in the “Apply Coupon” box.  You will see an indication that you’ve applied your code successfully.

If you have any difficulty, don’t worry.  Just send me an email to let me know.  Actually, you can’t go wrong because even if you don’t apply the coupon successfully, I will see that on our end and will simply refund the discount difference back to your PayPal account.

Not learning about our promotions?

Feb. 10, 2017 — Our Valentine’s Day 50% discount promotion has been a huge success.  A win-win for you and us.

And, it’s not over yet.  Even though you likely won’t be able to receive an order made tonight or before noon on Saturday, the promotion runs through midnight on Tuesday Feb. 14.  So feel free to order for yourself while you still can enjoy the half-off sale.

The promotion also taught us something a bit disturbing:  Many of you aren’t learning about our promos in the first place.  Ahead of our Valentine’s Day sale, we conducted a mass emailing campaign to all our customers from practically everywhere in the world,  yet, more than half of the customers who placed orders had no idea about the 50% discount.

This was evident from the hundreds of orders that were placed, in which customers did not take advantage of the 50% discount.  Of course, when this occurred, we refunded the difference back to the customers’ PayPal accounts.  But the issue is the great number of those who just didn’t get the memo.

Let me stress again, then, the importance of providing an accurate email address (one you actually use) when filling out the forms to place an order.   Remember, we will almost never contact you.  The only exceptions would be if there were an issue with your order, and to notify you of a special promotion.

Also, you might wish to monitor our website from time to time and read my blog for news about upcoming events or specials.

I’m not sure about the next several months, but I can guarantee you that we’ll have another promotion around Christmastime.

 

 

Act III flying out the door

It’s nice to see you taking advantage of the blowout prices on Act III.  They are rapidly disappearing.

We are updating the Products page of the website almost daily to ensure inventory is accurate and counting down properly.  So, if you see there are only 3 pairs left in Act III Black size C, trust me, that’s all there is.

Where are all the petite girls?

I’m surprised that A and B are the least ordered sizes.  I (apparently, wrongly) always associated petiteness with femininity.  And, naturally, I think of pantyhose-wearing girls as being very feminine.  But I must be wrong.  In all three styles of ActSensuous, we have more inventory in size A than all the other sizes.  Who’dathunkit?

Speaking of sizes A and B

When I first brought you Act III a few years ago, our team convinced me that we should make one size that would fit both A and B wearers.  It made sense from an inventory and space issues point of view.

We tried it, and introduced a few of the Act III colors in size A/B.  Only problem was, we screwed up, accidentally making the size fit only a true size B.  Consequently, we ended up making Act III in true A and true B sizes after all.

Today, if you order Act III in size B and you receive a pair labeled size A/B, don’t worry — it’s a size B.   Check the height/weight on the label against the others labeled just size B and you’ll see they’re the same.

 

Discreet shipping

Out of deference to your privacy, ActSensuous is always discreet in shipping our products.

For destinations within the United States, we typically ship via Priority Mail by the United States Postal Service (USPS).

A typical package and label ActSensuous sends out. Don't tell Nancy we showed you this.

A typical package and label ActSensuous sends out. Don’t tell Nancy we showed you this.

On our return label, we use Act IV, Act III, Act II, or ActS if there’s more than one style inside the package.

I personally send an email to each customer, telling him or her when the package was shipped, the expected delivery date and the USPS website and tracking number information.

I must say it’s a little disconcerting when I write each person a special email, yet, 95 percent of you don’t even acknowledge receiving it. The one’s who do, say they greatly appreciate the notification.

In any case, it got me thinking that I shouldn’t send the notifications, especially to the men who place orders because, perhaps, it’s a gift for a wife or girlfriend, and maybe he doesn’t want her to stumble upon the email, ruining the surprise.

For new customers anyway, I will continue to send out the notification emails, so let me say now: If you don’t want to be alerted (for whatever reason), please just send me an email after you place your order and ask me not to do it.

And for longtime customers  who do want your tracking number, feel free to send me an email requesting it.

International shipments

We have customers on every continent, in hundreds of countries — even in Bangladesh.

For our customers abroad, we ship via First-Class Pkg International by the USPS. We use the same kind of labels, but we have to fill out a Customs Declaration form, which gets attached to the package.

For the description, we always write “apparel.” That works as long as the package is under 4 pounds. When it’s more than 4 pounds, we have to fill out a longer form, which requires a detailed description of the contents.

While the USPS doesn’t offer tracking information for international shipments, I write an email to those customers, giving them the Customs form number, which sometimes offers some insight into the status of the package.

Accurate contact info essential

When filling out your Buyer and Ship-to information on the shopping cart order forms, one of the more important components for us is your email address.

Sometimes, we might need to contact you about your order. For example, let’s say you’re ordering Suntan size 2X in our Act II line. It shows up under Options in the dropdown menu for sizes, but there might be only one pair left, and if someone else just beat you to that pair before we could take it out of the menu, we’d end up having to write and tell you we don’t have Suntan in size 2X, and give you some options for a substitution or a refund.

Something like this happened recently. A customer placed an order for a product that had been discontinued. I wrote him a letter at the email address associated with his PayPal account. When I didn’t get a reply within a few days, I wrote a second email, then, a week or so later, I wrote a third.

I had given up and was going to issue a refund when the customer wrote to us wondering where his order was. His email came from an address that was different than what he had put on his order form. That explained everything. Turns out, the email address was legitimate, but it was one he didn’t really use, meaning he never saw any of my three attempts to reach him.

In any event, the customer ended up waiting almost a month to receive an order that should have taken less than a week.

Please make sure you give us an accurate email address. In most cases, you’ll never hear from us, except if there’s an issue with your order, or to give you tracking information when we ship your order out.

Check here once in a while. Quick hits is a place where you can find a brief announcement, which isn’t newsworthy enough for the News page, but still important enough to alert you.